Wednesday, October 29, 2008

Day 2 from Learning 2008

Great 2nd day!! We had a number of exciting things going on. This will be an overview for now, BUT Conrad and I will do a deeper dive on all these issues in future blogs:

  • We delivered our 2 final sessions today (PS Expert Panel, Paper-based Job Aids). Both went very well! We'd like to thank our 4 panel of experts (Jan-Jan Lam - Disney, Stacey Jewesak - Bank of America, Gary Wise - Cincinnati Children’s Hospital, Dave Fogleman - Sprint) for doing a tremendous job! The room was packed and there was a tremendous amount of information shared. Questions ranged from introducing PS into an organization to dollars and time saved when blending PS with formal training. Disney has seen some amazing returns taking a 20 hour course down to 3 hours with PS as a compliment! The final question was to share one "gotta know" insight for anyone doing PS. The answers were: "Build examples so your organization see it as they're trying to get it". "Don't do this alone. Find experts to help and others who have done this.", "Make sure the design and delivery is all about business context!", "We should call this Performer Support not Performance Support. Performer Support is more about what we're actually doing here and gets a much better response from key stakeholders"

  • Paper-based breakout- We were PLEASANTLY surprised at both the attendance and volunteers around the Paper-based workshop. Elliott asked attendees to bring samples from their organizations and we had 15 diverse and powerful examples to show. We have those scanned into a PPT which we're working on getting permission to post. We discussed 7 key principles for designing effective Job Aids which we'll post as a dedicated blog entry soon.

We had two PS community "reunions" while on site - Dinner at the Boardwalk (see picture) and a lunch round table sharing our current projects and challenges since our time together in Saratoga. We had 3 of the 4 workshop alumni groups represented. It was great to hear how everyone was doing. There were some amazing projects shared as well as issues around getting things started. The group felt that we should try starting two follow-up webinar series. One for a "Show and Tell" around projects being done, and one focused on issues of integrating and "selling" PS back into the organization. We'll be sending more details out soon in our weekly email blast.

Well, it's almost time for the final general session to start. This one is featuring Steven M.R. Covey, author of "The Speed of Trust". Should be a great final session. THEN we head over to Disney University for a special focus group session on PS, Mobile Learning, and Social Networking. We'll blog out the results!!

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